I have been a customer of Florida West Insurance and Virginia Rigo since 1998. The group at Florida West has always been prompt and efficient and able to handle all of my insurance needs at a competitive price. For example, I previously rented an apartment and initially sought the assistance of Florida West in obtaining renter’s coverage. After that, the apartment went condominium and I purchased it, requiring homeowner’s insurance. The transition with Florida West’s help was seamless. I then had a fire in the condominium and Florida West was there to help me when I needed it. When I moved into my new home, Florida West again came through by finding me the best insurance coverage at the most affordable price. I recommend Florida West to anyone for any insurance need.
As you may recall, I previously expressed to you, on several occasions, my disappointment regarding the handling of the above-captioned policies with Vivian Horta at MacNeill Group. At the time, I advised you that I have never dealt with an Insurance Company wherein the same information (i.e. photos, letters, etc) was not only provided once, but more than five times. Not to mention the numerous e-mails sent back and forth. Every time Ms. Horta requested information which was provided before, same was provided to her immediately. As you know, the policies were almost canceled due to inappropriate mishandling of the MacNeill Group.
However, I would like to thank you for all your assistance during that time of crises. You are truly a professional and an asset to your office. Your prompt responses in solving every issue presented by MacNeill is greatly appreciated. Thank you for a job well done.
Just a note to let you know that I recommended you and your Agency to Willie Glover at Mercantile Bank. I told him how helpful you had been to Nick and I. The years of excellent personal service you have devoted to us are appreciated. You have searched for the best policies to meet our needs and saved us money. Thank you for being so helpful and professional. Sometimes businesses today are all too concerned with just writing policies. We can truthfully say you have done much more than that.
We consider you the best!
Dianna, I would like to thank you and Virginia for all your help in our insurance needs. Not only did you save us over $700 a year in our Auto Insurance, but your help in my business insurance needs was wonderful. I called you one day and had it the next. Dale and I would like you to know that we speak very highly of your professionalism, attention to detail and last but not least your friendship. Your office knows our names and we are not just a number to you. Any chance I get I will recommend you and Florida West Insurance for all our friend's and family's insurance needs.
Very truly yours,
Our company has been working with Virginia Rigo and Florida West Insurance for over 5 years now. Throughout those years we have always appreciated their willingness to help and ensure our complete satisfaction with our insurance coverage. Being in the fast paced market of real-estate we often have high expectations and short deadlines, but Florida West always finds a way to meet our needs in a timely and professional manner.
41 Property Management
Tampa , FL